Privacy Policy

1. About This Privacy Policy

Totally Media Pty Ltd (Totally Media, we, us, or our) operates the independent streaming radio network Totally Radio, accessible via our website, mobile applications, smart speaker applications (e.g., Alexa Skills, Google Actions), and affiliated audio platforms.

We respect your right to privacy and are committed to complying with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information across all our media services and digital platforms.

This Privacy Policy does not apply to personal information collected in the course of journalism activities, which are handled in accordance with applicable Australian broadcast media exemptions and journalism standards (including the ACMA Privacy Standards for Broadcasters).

2. Personal Information We Collect

The types of personal information we collect about you depend on the nature of your interaction with Totally Radio. This includes:

• Listeners & App Users: Name, email address, phone number, residential address or postcode, date of birth, user preferences, social media handles, and any text, audio feedback, or contest submissions you provide to us.
• On-Air & Broadcast Participants: Your name, voice recordings, and commentary if you call in, participate in on-air segments, or submit voice messages via our mobile apps or smart speaker integrations.
• Competition Winners: Bank account details (for cash prize fulfillment), government-issued identity verification details, and physical delivery address.
• Digital & Technical Data: Technical information collected automatically when visiting our website or using our apps, including IP address, browser type, device identifiers (e.g., IDFA/GAID), geolocation data, pages visited, and streaming/listening habits.
• Advertisers, Commercial Clients & Suppliers: Contact person name, business email address, telephone numbers, billing information, ABN, and contact history.
• Job Applicants & Talent: Resumes, employment history, qualifications, voice samples/auditions, and pre-employment reference check details.

Sensitive Information

We generally do not collect sensitive information (e.g., health data, racial or ethnic origin, political opinions, or religious beliefs) unless you voluntarily provide it to us with your explicit consent (for example, during a live radio interview or broadcast submission).

3. How We Collect Personal Information

We collect personal information directly from you when you:

• Stream Totally Radio via our website, mobile applications, or smart speaker integrations
• Subscribe to station newsletters, request information, or register a user account
• Enter competitions, promotions, surveys, or listener loyalty initiatives
• Contact our station, submit audio/voice notes, or call in for on-air broadcast participation
• Interact with our brand across social media platforms (e.g., Facebook, Instagram, X)
• Engage in business, sponsorship, or advertising agreements with Totally Media Pty Ltd

Analytics, Cookies, and Advertising

We use tracking technologies such as cookies, web beacons, and unique device identifiers to recognise your device, measure web traffic patterns, remember user preferences, and tailor content.

We may also work with third-party digital advertising and analytics partners (such as Google Analytics and programmatic ad platforms) to serve personalized advertisements based on your browsing activity. You can adjust your browser or mobile device settings to refuse cookies or reset advertising identifiers, though some streaming features may be impacted.

4. Purposes of Collection, Use & Disclosure

We collect, hold, use, and disclose your personal information for primary business activities, including:

• Providing live audio streams, podcasts, and digital media content
• Administering competitions, verifying participant eligibility, and fulfilling prizes
• Customising your listening experience and improving our apps and digital services
• Communicating with you, including responding to feedback, queries, or listener service inquiries
• Sending direct marketing communications, promotional offers, and station updates (you may opt out at any time using the unsubscribe link provided in our emails)
• Conducting internal data analysis, listener research, and audience measurement
• Preventing fraud, security breaches, or unlawful activity on our platforms
• Complying with our legal, industry regulatory (e.g., ACMA, Commercial Radio Australia), and statutory reporting obligations

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your personal information to third parties in connection with the purposes described above, including:

• Service Providers & Contractors: Cloud storage providers (e.g., AWS), audio streaming hosts, IT service providers, mobile app developers, payment processors, and marketing automation platforms.
• Sponsors & Commercial Partners: Third-party promotional partners where you explicitly opt in to receive marketing communications or co-branded contest entries.
• Professional Advisers: Lawyers, auditors, accountants, and insurers.
• Legal & Regulatory Authorities: As required or permitted by Australian law or legal process.

Overseas Data Transfers

Your personal information is primarily stored in Australia. However, technical data and digital records may be processed or hosted on cloud servers located overseas (such as in the United States, Singapore, or New Zealand). We take commercially reasonable steps to ensure that overseas recipients handle your personal information in accordance with the Australian Privacy Principles.

6. Security & Data Storage

We take reasonable technical and physical precautions to safeguard your personal information against loss, misuse, unauthorized access, modification, or disclosure. These measures include encrypted internet communications (SSL/TLS), password protection, and secure data hosting environments.

As the internet is inherently insecure, we cannot guarantee absolute security for data transmitted to us online; any transmission is at your own risk.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to satisfy legal requirements. When no longer required, we take reasonable steps to securely destroy or de-identify your personal information.

7. Access, Corrections & Complaints

Access and Correction

You have a right to access and correct the personal information we hold about you. You can submit a request by contacting our Privacy Officer at the details below. We will respond within a reasonable timeframe (usually within 30 days).

Privacy Complaints

If you believe that we have breached the Australian Privacy Principles or mishandled your personal information, please submit your complaint in writing to our Privacy Officer. We will investigate your complaint and attempt to resolve any issue promptly.

If you are unsatisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Officer: